Training thorough but waiting times noticeable
The onboarding and training experience with WFHI was generally positive but not without some drawbacks. The training covered all necessary topics in a detailed manner, ensuring I did not miss important aspects of the software and its calling tools. I found that repetition was used effectively to reinforce key points, which helped solidify my understanding as I progressed. However, a downside was that some sessions involved waiting periods, either for phone support callbacks or for the system to update features automatically before moving on. This waiting occasionally interrupted the flow and made the overall time longer than I had anticipated. Despite the minor delays, the patience required was worth it because by the end, I felt confident navigating the dashboard and database features as well as operating the dialer effectively. The balanced approach between thoroughness and pacing made the training solid, though I would recommend perhaps streamlining the wait times to improve efficiency for future users.