Training thoda out of order tha, par ek cheez achhi lagi
Main soch raha tha ki jo onboarding aur training ka sequence tha, wo thoda ajeeb tha. Matlab, software ke basic features toh sikhaye ja rahe the par dialer feature ke baare mein thoda late bataya gaya, jo shayad pehle samajhna chahiye tha. Jo apna database setup karna tha, wo thik se pehle cover hua, par jab calling tools ki training aayi, toh usko samajhne mein thoda confuse hua. Lekin training material achha tha, aur onboarding flow mein ek part tha jo mujhe sabse zyada achha laga - matlab support ke liye telephonic help ka option dena, wo kabhi bhi available tha aur mujhe lagta hai ki woh bahut zaroori hai jab koi problem aaye. Payment aur invoice process bhi straightforward tha, toh wahan koi dikkat nahi hui. Automatic updates se software kabhi outdated nahi hua, iska fayda mila. Toh overall, steps ko thoda aur logically arrange karna chahiye tha, par unka support aur ek jagah achha set up tha.