Training: the balance of ease and confusion
When I started with the training and onboarding, I found the initial steps relatively straightforward, especially the introduction to the software interface and basic functionalities. However, as I moved deeper into the setup, I had to figure out some processes on my own, particularly around integrating the dialer with the database. It wasn’t fully intuitive, and the provided training videos didn’t cover certain custom workflows I needed. On the upside, the available resources gave a decent framework, but the gaps meant spending extra time trialing configurations and tweaking settings. The support line helped a bit but wasn’t always quick to answer the detailed workflow questions I had. Overall, I think they offered a solid starting point, but my experience was a mix—partly guided, partly self-directed. I’d say it worked out okay in the end, though it required patience and some guesswork to get everything running as I wanted. So the training felt somewhat half-baked, neither perfect nor frustrating enough to quit.