Training terminology and labels left me somewhat divided
The whole training and onboarding process felt quite balanced in terms of complexity and clarity, but I have mixed feelings about the wording and labels used throughout. On one hand, many terms were straightforward and easy to understand, especially those related to the dialer and how calls are managed within the software. On the other hand, several phrases describing database functions and how they connect to workflows were either too technical or inconsistent, which confused me at times during setup. Despite that, the logical order of the training helped me navigate these difficulties, and the support team was ready to explain labels when I asked. So, overall, the experience was neither fully smooth nor fully frustrating, landing somewhere in the middle with a sense that some simplification or standardization of terms could help. I would say the whole thing felt like a steady learning curve that came with a few bumps but was manageable in the end.