Training surprised me with its back and forth pace
When I started using the training and onboarding tools, I thought I would have a clear sense of progress every day, but it turned out to be more up and down than I expected. Some days I felt like I made good headway, learning the database features and dialer controls smoothly when I practiced them in the afternoon. Other days I found the session repetitive or the instructions unclear, so I was unsure if I was missing some step or if the training was just designed that way. The automatic updates also introduced some new interface changes without prior notice, which surprised me and made me rethink parts I had just learned. Support calls were helpful technically but sometimes seemed a bit rushed and didn’t fully address my confusion. So while the training overall added value, it also required me to be patient and flexible with the day-to-day experience. I kind of expected more consistency and a more straightforward path but learned that adjusting myself to small surprises was part of the deal here.