Training surprised me by how thorough it was
I initially thought I wouldn’t need much follow-up help after completing the onboarding and training because the modules seemed self-explanatory at first. However, after I started using the calling tools and dialer more extensively, I realised some functions could be confusing without occasional assistance. The database feature also took a bit of getting used to, especially how it integrated with daily workflows. The training itself was surprisingly detailed and covered several nuances I hadn’t anticipated, which helped me navigate those challenges better. Even though I feel more confident now, I do think I will need support again the next time I upgrade or learn new software updates because not every feature was totally intuitive. The onboarding flow was logical, and the automatic updates within the software were well timed and didn’t disrupt my work. Payment, invoicing, and telephonic support functions were generally smooth. Overall, the most surprising part for me was the depth of training provided, which made me aware that continuous learning would be required to use everything effectively.