Training surprise: Less than expected clarity
The training and onboarding really surprised me, and not in a good way. I was expecting a smoother flow with more detailed guidance, but instead it was pretty rushed and at times confusing. The initial modules promised clear steps but felt a bit scattered on what exactly to focus on. The dialer and calling tool instructions were okay, but database setup guidance was skimmed over. I thought priority support would be quicker, yet I often waited longer than I wanted for clarifications. Even invoicing steps could have been clearer before paying. Overall, the pace and support didn’t match what I had imagined from the pre-purchase info. I’m still figuring out a few features after weeks. It worked partially but definitely not the smooth onboarding I hoped for. Maybe it suits those not needing detailed hand-holding, but certainly surprised me at the lack of clear structure.