Training support was okay, but not quite what I expected

Training support was okay, but not quite what I expected

I went into the training hoping for really prompt and helpful responses whenever I got stuck, but the actual experience was a bit of a mixed bag. One time, when I was trying to sort out the dialer configuration, the person I spoke to on support was pretty responsive, which I appreciated. However, other issues I raised later didn’t get quite the same quick attention or clear guidance. I expected consistent support throughout onboarding, but it seemed uneven. Still, the initial support call made me feel like they could handle typical questions well, even if later the responses were slower or more generic than I’d hoped. So overall, it was a somewhat frustrating experience compared to what I thought would happen.