Training support was helpful but will need assistance again
The training and onboarding process for the WFHI software was generally helpful in getting me acquainted with key features like the dialer and database. The instructional content provided a solid foundation from which I could proceed to use the calling tools with confidence. I appreciated that automatic updates were implemented in a way that didn't disrupt my workflow, which made it easier to focus on learning rather than troubleshooting. On the downside, the telephonic support experience revealed some limitations. Though the support staff were polite and did help resolve some questions, their availability did not cover all my working hours, meaning I couldn't get instant help whenever I wanted. This suggests that I would likely require assistance again when dealing with more advanced features or unexpected issues later on. The sign-up and payment processes went as expected, without any major hiccups, and invoicing was clear and straightforward. Overall, while the foundation was laid well, I don’t feel fully confident about using all aspects of the software without further help next time.