Training support took more effort than expected to get responses
My experience with the training and onboarding support was somewhat mixed, as I found it took quite a bit of effort to get timely responses from the support team whenever I reached out with questions. Initially, the training content was well-organized and seemed comprehensive enough to help me understand the core features such as the dialer and database management tools. However, when I faced roadblocks during the setup, the telephonic support response felt patchy and inconsistent, which forced me to spend additional time troubleshooting on my own. That said, the updates to the software were delivered automatically and ran smoothly without requiring manual intervention, which was definitely a plus. Navigating the sign-up and invoicing process was mostly clear and straightforward, so that part didn't add to the difficulty. Although I appreciate the thoroughness of the training modules themselves, the uneven support communication made the onboarding more time-consuming than I expected and somewhat discouraged. Still, I believe with improved responsiveness, the overall training experience could be much better and less frustrating.