Training support responsiveness was really disappointing
I remember one moment during the onboarding training that stuck out, but unfortunately not for a good reason. I’d been trying to understand how to best use the dialer in combination with the database feature so that I could manage calling workflows remotely. After hours of trying to troubleshoot some issues — mainly around automatic updates changing interface options — I decided to call support. The person who answered was polite but seemed stretched thin and didn’t provide a clear solution. I was hoping for some real guidance on that specific issue but ended up just going in circles. For the rest of the training and onboarding period, the support team’s responses felt slow and vague, which left me pretty frustrated because I couldn’t get past some basic setup challenges. The sign-up and invoicing part of the process was okay, but once I needed help actually using the software properly, it felt like the responsiveness wasn’t there. If I ever try using WFHI again, I’d hope they improve on how quickly and clearly they can help when things go wrong, especially early on when you need it most.