Training support responsiveness was disappointing
Overall, I found the responsiveness of the training and onboarding support to be quite lacking, which was disappointing given the complexity of the software. After signing up, I had multiple issues reaching the right people to resolve basic questions during the first few days of use. Emails and telephonic requests for help took longer to receive answers than I anticipated, sometimes stretching to over 24 hours, which stalled my progress significantly. Though the training materials were informative and well-organized, the inability to get timely clarifications hindered my confidence in fully understanding the system's depth. I appreciate that the software updates are automatic and continue without user intervention, but the slow support turnaround made the initial phase frustrating. However, I will say the payment and invoicing process was seamless and without problem, which is an upside. I hope that with time the response times improve as the user base grows, but as it stands, the onboarding support leaves much to be desired for someone relying heavily on guidance.