Training support responsiveness: decent but needs work
The responsiveness of the training support team was a mixed experience for me. Initially, they were prompt at answering basic questions during onboarding, which I appreciated because it helped me get started without much delay. On the other hand, when I had more detailed or technical queries about integrating the calling tools and managing the database, responses took longer than I expected and sometimes felt incomplete. It seemed like the staff were trying but were overwhelmed or needed more training themselves. Overall, I found the interaction satisfactory enough to keep going, but not impressive. If the response times were consistently faster and clearer, I would feel more confident recommending this training experience to others. As it stands, it’s a somewhat frustrating but manageable process.