Training support left me hanging when it mattered
The training and onboarding experience was unfortunately disappointing for me. While the initial setup seemed straightforward, I encountered a snag early on that needed urgent assistance. I reached out for help multiple times, but the response delays were frustrating, leaving me stuck longer than I thought was reasonable. It felt like the team wasn’t very responsive during that key moment, which diminished my confidence in the process. As someone who prefers thorough guidance, this lack of timely support really stood out, because the training wasn’t as comprehensive as I expected to handle such issues independently. Without a strong foundation, I struggled to fully leverage the calling tools and database features. Although I saw potential in the software itself, the onboarding support did not meet my needs and made the whole experience pretty discouraging. Honestly, I was hoping for more proactive communication to help me get past hurdles quickly.