Training support had some good parts but also issues
The training and onboarding process had its moments that worked well, but overall it was a bit of a mixed bag. On the plus side, the training materials themselves were quite detailed and gave me a decent foundation for using the calling tools and managing the database effectively. However, things did not always go smoothly when problems arose during setup or while trying to understand certain features. The way WFHI handled those issues was not always as supportive as I expected; sometimes delays in telephonic support made it frustrating when I needed quicker assistance. While some aspects like automatic updates functioned as promised and were reliable, the lack of prompt problem-solving during onboarding detracted from the experience. Sign-up and payment steps were mostly okay and straightforward, but I felt that the process didn’t have enough provisions for handling things going wrong behind the scenes. In short, parts of the training are good and worth noting, but the support system for difficulties definitely needs improvement to avoid leaving users stuck and tired of waiting.