Training support didn’t quite meet expectations when problems arose
I approached the training and onboarding hopeful that any issues I faced would be handled efficiently since the introductory materials seemed well-presented. However, the moment I encountered a problem with the calling tool during practice, the help I expected wasn’t as timely or comprehensive as I wanted. While I’d hoped for quick telephonic support that might immediately resolve the confusion or guide me through the error, the response lagged behind what would be helpful in a live scenario. The initial onboarding seemed thorough, but when something went wrong, it wasn’t obvious how to troubleshoot quickly or who exactly to call for priority assistance. Compared to other platforms I had experience with, this left a gap. Even though the invoicing and payment system worked fine and was easy to understand, the core training element failed to instill full confidence from the start. For anyone expecting rapid problem resolution during onboarding, your experience may differ here as it was slower and less responsive than I had hoped or needed.