Training support could have been quicker
I honestly found the support during the training and onboarding phase a bit lacking. Whenever I reached out for help, the responses felt slow and sometimes I waited longer than I expected to get clear answers. They did eventually respond, which was fine, but this delay made me feel stuck more than once, especially when I needed guidance on setting up the dialer features. The sign-up and basic navigation I could manage on my own, but when it came to more detailed queries, the slow turnaround was frustrating. I’m not saying support was bad overall because there were times someone did help me properly, but on average it wasn’t as quick or proactive as I would’ve hoped. I kept circling back to this issue because it kind of overshadowed other positives like the database and automatic updates working well once I got through the initial learning curve. I wish the whole onboarding had felt smoother with faster support to keep things moving, otherwise I might have given a higher rating.