Training: straightforward but could improve
When I started the onboarding and training, I found that the initial setup was pretty clear and the software tutorials explained the key features well. The automated guides helped me navigate the database feature, though I ran into some trouble when trying to integrate the dialer with my existing VoIP system. The support was reachable, but it took a couple of calls before getting a satisfactory workaround. I wish the onboarding was a little more proactive in pointing out potential compatibility issues upfront. However, the training did cover the workflow basics adequately and after some time, I adjusted my approach to fit the software. The automatic updates seemed to install smoothly without interruption, which was a relief. Overall, aspects of the process worked fine, but there were definite moments of confusion requiring extra effort from me. So I would say the experience was decent but leaving room for better error handling and user prompts.