Training steps were okay but not ideal
I expected the onboarding and training to be in a simple progressive order, starting with the basic software setup, then moving to calling tools, followed by databases, and finally payment processes. However, what I experienced was somewhat mixed. First, I got a lot of information about the dialer and calling features before I fully understood the database integration, which made things confusing at times. The training materials were helpful, but I had to revisit some topics after the initial sessions to make sense of the workflow. Also, the automatic updates sometimes introduced new features before I was ready for them. Support was helpful when contacted, but the sequence of steps was not as linear as I had hoped. I would summarize my verdict as moderately positive because parts of the process worked well and some aspects felt out of order, making it a bit challenging to follow consistently.