Training steps were not in the right order
Reflecting back on the training and onboarding, I felt the sequence of steps could have been more logical. The material provided started with some advanced features before covering the basics thoroughly, which made it harder for me to follow. It seemed like I had to jump ahead and then circle back, which was confusing. The order did not seem well suited for someone who’s encountering this kind of software for the first time. I think it would have been better if the foundational tools and workflow integrations were introduced first, before getting into calling tools and database specifics. On a positive note, once I figured things out, the telephonic support was helpful in addressing particular issues. However, the lack of a sensible progression in the training materials reduced my ability to absorb the content efficiently. While the software itself is capable, the way it was presented during onboarding left me unsure about how to proceed at times. So overall, I wouldn’t rate the onboarding experience very high due to this.