Training steps surprised me with their logic
Honestly, the order of the training and onboarding steps took me by surprise because they really did seem to follow a sensible and logical flow. Usually with software like this, the process feels scattered or disorganized, but here I found it quite streamlined. Each part built on the previous one perfectly, making it easier to absorb everything without getting overwhelmed. I'm a bit weary of onboarding processes in general and have seen many confusing ones before, but this was different. The way the dialer and database features were introduced in the right sequence helped a lot with understanding their integration. I didn’t expect the updates to happen so seamlessly either, which was another positive. I’ve explained this process many times to others, but this one actually impressed me. That said, I guess my only real surprise was how smooth it all was, considering my usual experiences with such programs.