Training steps out of order, not doing this again
Honestly, I wouldn’t go through this training and onboarding process again. The steps seemed all over the place; I found myself confused about what to do next quite often. Instead of a clear linear progression, there were modules referencing tools I hadn’t been introduced to yet. It felt like I had to jump back and forth to understand even basic functions. I expected a sensible order but instead got a somewhat haphazard sequence that made the whole experience frustrating. There was one decent thing though: the dialer tool training was straightforward and self-explanatory once I reached it, which was some relief amid the confusion. Still, overall, the poorly sequenced training meant I struggled more than needed. I don’t recommend doing it again unless they improve how the steps are laid out and make onboarding more logical for newcomers.