Training steps made me realise where I expected vs got clarity
I was initially a bit skeptical about how the training and onboarding would flow, since I expected it to just be a set of videos followed by some generic instructions. But actually, the steps were clearly laid out in a very logical order that helped me understand each part of the software deeply before moving on. I remember reaching the point where I was setting up the database feature and using the dialer simultaneously — until then, it felt a bit disjointed, like I was missing some context. Saying that, the training method made sure I wouldn’t jump ahead without understanding earlier elements, which was much better than my expectation of just rushing through. Once it clicked, working with the calling tools felt easier because I knew where each piece fit into the overall workflow. So, the moment everything came together was actually pleasantly surprising, because it was more structured than what I anticipated, and that helped me save time in the long run. Looking back, the order and pacing were definitely strengths here that matched my needs perfectly.