Training steps looked logical, but turned out a mixed bag
I expected the onboarding process to be pretty straightforward with steps laid out in a neat order, so I could get going without much confusion. However, while a few parts like setting up profiles and exploring the dashboard were quite intuitive, other steps felt jumbled or skipped — especially around learning the calling tools. I found myself wondering if I missed a step or two since the sequence didn’t always match what I thought was typical. It was decent overall, but sometimes I hesitated because I wasn't quite sure if I was doing the right thing next. This definitely made the training feel less smooth than I hoped.