Training steps had potential but felt out of sync sometimes
I approached the training expecting a logical flow that would take me through setup and software features step-by-step, but the experience was a mixed bag. Some parts, like the initial sign-up and the basics of the calling tools, were explained clearly and in an order that matched what I was doing. However, when it came to using the database feature alongside the dialer, I felt the sequence was a bit jumbled. I found myself trying to do things in a different order than suggested because it felt more natural to my workflow. This occasionally made the training a bit frustrating as I wasn’t always sure if I was missing a prerequisite step. On the plus side, the automatic updates seemed to work smoothly in the background, so I didn’t have to worry about keeping the software current. The telephonic support was friendly and answered my questions well when I reached out. In all, I think the materials and steps meant to help were good, but a more intuitive or customized order in training might work better for different users. I wasn’t completely disappointed or thrilled; just somewhere in the middle.