Training Steps Could Use More Logical Flow
I went through the onboarding and training process with the WFHI software, and while it mostly worked alright, I felt something important was missing. The steps didn’t always follow a logical sequence, which made it confusing at times. For example, setting up the calling tools was introduced before fully explaining how the database feature worked, so there was a gap in understanding how they connect in practice. While I appreciated the automatic updates that kept software current without extra effort, the training did not explain how these updates affect ongoing workflows. Getting telephonic support was generally fine, but sometimes I needed help more than once due to unclear instructions in training. The payment and invoicing process was straightforward, but the sign-up felt rushed with minimal onboarding explanation. The mixed approach meant I had to figure out some functionalities on my own that ideally should have been included or better ordered in the training. In summary, the software and tools themselves are quite capable, but the onboarding steps could be better organized to actually make the learning process easier and less frustrating.