Overall, the training and onboarding had some clear positives but also some issues in the sequence o

Overall, the training and onboarding had some clear positives but also some issues in the sequence o

Overall, the training and onboarding had some clear positives but also some issues in the sequence of steps. I started the training expecting a logical flow from general software usage to more specific functions like the dialer and database. However, I found that after an initial introduction, the training jumped too quickly into detailed features before I understood the basics fully, which was a bit overwhelming. On the other hand, the hands-on sections where I could practice with the calling tools were very helpful and could have been placed earlier. Also, the automatic updates and how they affected workflow were explained quite late in the training, whereas I believe they should be a front-and-center topic. Completing the invoicing and payment setup was relatively straightforward. Telephonic support was available to clarify points that weren’t clear from the training, which helped balance things out. In summary, while the training content was good, I feel the order of topics could be improved for a smoother learning curve.