Training steps clear, but missing a walkthrough on how updates work
The training and onboarding procedure was generally well structured with sensible steps presented logically. Each stage, from familiarizing myself with the database functions to using the dialer tools, was laid out fairly seamlessly. However, I felt there was a missing component that would have been very helpful — a clearer walkthrough or demonstration on how the automatic updates get applied within the software. Because updates seemed to happen in the background, it wasn’t immediately obvious how they impacted existing workflows or if I needed to do anything extra to accommodate new features. A dedicated segment on this topic could have minimized some confusion I experienced the first time the updates rolled out. Besides that, the invoicing and payment sections were well explained and easy to follow. I hope future onboarding adds a focused part about software updates to streamline the overall experience.