Training Steps: Both Smooth and Bumpy
I recently went through the onboarding and training process with WFHI's software, and honestly, it's a bit of a mixed bag. On the plus side, the initial steps were laid out clearly, making it easy to start configuring the dashboard and understand the calling tools. The flow didn't overwhelm me, which was a relief compared to other platforms I've tried. However, as I moved further into the training, some steps felt out of order. For example, I learned about the database features before fully grasping how the dialer integrates with it, which left me confused for a while. Additionally, a couple of update features were introduced too late, making earlier tasks a bit redundant. The telephonic support was helpful during onboarding, but sometimes the explanations assumed I'd already grasped concepts not yet fully covered. Overall, I can see the effort in structuring the onboarding flow, but it definitely could be more logically sequenced. I'll keep using the tools, hoping future updates smooth out these inconsistencies and bring the training into a better sequence.