Training started well, but setup took longer than expected
My initial experience with WFHI's training and onboarding showed promise. The training materials were well-organized and the step-by-step instructions helped me understand the basics of the software fairly quickly. I appreciated that the dialer and calling tools were explained clearly during the sessions. However, the actual setup process took noticeably longer than I anticipated. Getting the database configured and matching it to my workflow was more time-consuming than suggested. This delay affected my ability to start using the software productively within a reasonable time frame. On the other hand, the automatic updates worked smoothly without causing disruptions, which I found reassuring. The support team was supportive when I reached out, but the waiting times for more complex queries were longer than I had hoped. Overall, while the training part stood out positively, the longer setup period tempered my enthusiasm. I agree that the step that truly stood out was the initial training itself, which was fairly comprehensive, even though the rest could have gone faster.