Training started well but had some mismatched expectations
Reflecting back on the onboarding and training, I found it to be a bit of a mixed experience. The initial sessions covered the software basics thoroughly, and I was comfortable learning about the dialer and database features early on. However, some aspects of the training didn’t match what I had anticipated before starting. For example, I expected more interactive, step-by-step guidance through complex parts, but it was often more lecture-like and less hands-on. The help available during onboarding was decent enough, and I could always reach support if I needed it, though sometimes there was a wait on the phone. Overall, the training gave me a good foundation but didn’t quite fulfill all my expectations. I still feel I needed to explore some features on my own after it concluded, which was fine but not ideal. This gave me a balanced view of both strengths and limitations in the training experience.