Training staff were responsive, though some clarity was missing
The onboarding training that I received felt very thorough at the start, with a clear introduction to the software and calling features. I found the trainers were responsive whenever I had questions, promptly answering via phone and email. This made it reassuring as I progressed step-by-step through the system setup. Still, I noticed some gaps in the documentation especially concerning the advanced database features. Sometimes I had to wait before understanding exactly how to configure specifics or use certain dialer options effectively. While the staff were willing to help, I think the onboarding materials could include more detailed guidance upfront. The invoicing and payment process went smoothly, which helped me stay focused on learning instead of worrying about admin issues. Overall, I was grateful for the support and felt properly introduced to most tools, just wishing the training could cover all features comprehensively in one go rather than needing multiple clarifications.