Training: Some useful parts, but hard to find what I needed
The training provided was a bit of a mixed bag for me. On the one hand, the materials covered many of the basics I needed to get started with the software and dialing tools. There were some helpful walkthroughs of the database functions and how to handle the automatic updates as well. However, I often found it difficult to locate specific answers to my questions quickly. The onboarding steps weren’t always clear in where to find advanced features or how to customize the workflows effectively. Sometimes I felt like I was going in circles looking through the documentation or replaying training videos that didn’t exactly address my points. The telephonic support was there but didn’t always resolve my issues in a timely manner, which added to the frustration. On the positive side, the sign-up and payment processes were smooth, and I did find the invoice and billing details easy to understand. Overall, while there were definite benefits to the training, I think there’s room for improvement on making important details easier to find and understand easily.