Training solid on basics, but day-to-day could be smoother
The training during onboarding gave me a good grasp of how to use the main features, especially navigating the dialer and managing the database. The initial sessions were clear and focused, so I felt confident starting off. However, over the following days, some day-to-day use highlighted a couple of frustrations. Occasionally, the automatic updates seemed to change minor interface elements without much notice, which threw off my usual rhythm with the software. Also, calling tools worked well most of the time but sometimes lagged slightly under heavier use during busy periods. I didn’t expect perfection, but the training did not fully prepare me for these little realities. In terms of support, calling the helpline was straightforward and they were polite, but the wait time varied. The invoicing and payment processes were okay, though, with no surprises. While I think the software is fundamentally solid and the training good for beginners, the overall day-to-day experience could be smoother with fewer unexpected changes and more real-world scenarios covered in training. The fact that updates happen automatically is a plus in some ways, but a heads-up would make a big difference. So the good is solid onboarding and functional tools, the bad is occasional hiccups which make me wish for slightly better ongoing guidance and communication.