Training solid but could use a bit more consistency
The training and onboarding phase gave me a good foundation to start using the WFHI software smoothly day to day. The sessions were clear and the materials were well laid out, which made following along simple. Over the course of a few days, I noticed my skills improving steadily with the calling tools and dialer features. What I felt was missing was a bit more personalized follow-up or refresher tips after the initial sessions, which might help reinforce learning. At times, I found myself looking for quick clarifications on how database entries would update automatically and how to optimize that flow for my use. Despite this, the process wasn’t overwhelming, and I adapted well. It’s a solid training outline overall but adding some ongoing support or more frequent updates during onboarding could make it feel even more complete and supportive as you settle in.