Training setup was smooth; ongoing support coverage could improve
I can say confidently that the onboarding and training included was mostly a one-time investment that really set the stage for my use of the software. Initially, it took a full couple of sessions to really feel comfortable navigating the calling tools and the database features, and setting up my dashboards just right. The training gave me clear instructions on how to manage updates and invoicing properly, which saved a lot of confusion later on. However, despite the well-structured setup, ongoing learning seemed a bit limited, and the occasional new updates sometimes required additional guidance that wasn’t always readily available. I also noticed there wasn’t much focus on continuous training or refreshers beyond the first few weeks. What was missing was a smoother way to integrate feedback or questions into an ongoing training module or interactive session. Still, the initial onboarding itself was efficient and comprehensive enough to start hands-on work quickly.