Training setup was one-off, onboarding ongoing
The training was fine as a one-off introduction to the software features. However, what stood out negatively was how much ongoing effort the onboarding required afterward. Even after the initial training session, I had to repeatedly teach myself how to integrate the database with daily workflows and configure updates manually. The onboarding feels like an unfinished process, and the dialer setup isn’t intuitive by default. While the training did provide some useful basics, the continuing need to figure out essential functions on my own was disappointing. This aspect of the training and onboarding sequences clearly lacked thoroughness. If the setup had been more automated and less dependent on ongoing trial and error, I would have rated it higher.