Training setup took forever, very frustrating
The onboarding and training with WFHI was a nightmare. The setup felt like it never really ended. I spent hours just trying to get the initial settings right, but every time I thought I was done, there was some other task or configuration I had to repeat. It felt like most of the work was one-off, and that’s fine if it’s a quick thing, but this dragged on for days. The instructions were either too vague or too complex, which didn’t help at all. I kept waiting for the system to settle in, but instead I was constantly troubleshooting just to get basic functions like the dialer or database to work. The training modules promised ongoing support, but I hardly ever received clear guidance when I needed it most. It was disappointing because I was hoping for smoother onboarding so I could start using the software efficiently. Instead, it just added to my frustration. There were a few things that did function correctly, like the automatic updates, but that barely makes up for the initial hassle. Basically, I did not have a good experience at all.