Training setup: mostly one-off, not ongoing support
Reflecting back on the WFHI training and onboarding, I must say the setup was mostly a one-time process without much continued support afterward. The initial sessions covered a lot, focusing on configuring the dialer and understanding the database feature. It felt intense but thorough at that point. However, after the first few weeks, there wasn’t much follow-up or ongoing training to help adjust with updates or troubleshoot changes introduced through automatic updates. While telephonic support was available, it was more reactive and rarely proactive. The invoicing and payment process was clear and straightforward initially, which was one positive. But over the long term, I wished the training had included refresher modules or more iterative support because remote workflows evolve, and adapting to changes quickly is important. Overall, I think the initial setup was adequate but the continuing training didn’t meet expectations for ongoing value in the software’s use.