Training setup mostly continuous, but initial walk-through was quite rough
My experience with the training and onboarding was mixed. The initial setup phase required several back-and-forth interactions that felt quite time-consuming, including manually entering data into the database and configuring the dialer. That part was particularly hectic and could have been better streamlined. However, once these one-off steps were completed, the ongoing use of the software became more manageable. The training sessions that followed were generally well-explained, focusing on daily workflows and remote working best practices. Still, some parts of the onboarding process felt repetitive, like revisiting key elements multiple times across sessions which took longer than expected. The support calls were prompt but sometimes lacked depth, requiring me to do some trial and error after training ended. Overall, the initial setup dragged out the onboarding longer than necessary, but the steady training afterward was helpful. I think the company could improve by reducing redundancy and making the first setup phase more efficient and less frustrating.