Training setup had some useful parts but mostly a hassle
At first, I thought the training and onboarding would be straightforward, with clear one-off setups that would make the software easy to use. While there were some decent initial sessions that introduced the main features, a large part of the setup felt like trial and error beyond that, and the ongoing processes were quite confusing. I understand that some things must be handled continuously and can’t be entirely one-time, but I expected more structured guidance. The dialer and database features took longer to get comfortable with than I anticipated. Too much was left vague, and I had to spend extra time figuring out how to optimize the workflows. One positive was that the automatic updates worked in the background without disrupting my work, which I appreciated. Overall, it's a mixed experience: some things were decent, but the ongoing user assistance was lacking and made the setup more confusing than it needed to be.