Training setup failed completely
I signed up hoping the onboarding and training would get me working smoothly, but it was mostly one-off hassles. The initial setup seemed complicated, and none of the video tutorials matched the software version I ended up with. I found myself stuck in onboarding longer than I expected, repeating steps just to figure out how to configure even basic features. The training promised ongoing support and updates, but after the first week there was no follow-up or refresher offered. It felt like once you go through the initial steps, you’re left to figure out the rest alone. That meant any learning curve was steep and frustrating since ad hoc problems popped up with the dialer and database connection. There was no chance to consolidate understanding gradually. The software’s automatic updates didn’t explain what changed, so I often had to guess if new issues were bugs or new features gone wrong. Overall, the training and onboarding didn’t achieve what it should have—getting me past early hurdles to a steady workflow. I’m disappointed because I expected clearer guidance and ongoing learning help to keep adapting as I and the software evolved.