Training set up was time-consuming and exhausting
I was expecting the training and onboarding to be fairly straightforward, but it ended up taking much more effort than I anticipated. It felt like I was constantly having to re-learn basics or figure out how to use the dialer tools and database features almost from scratch. The materials provided were unclear on some important steps, so I had to rely on telephonic support, which helped but sometimes required multiple calls. The sign-up and payment process was simple enough, which I appreciated amidst all the complexity of the software itself. But even after completing initial training, I felt I was still far from being able to use the software confidently without further help. This means that next time around, I know I will definitely need help again. While the automatic updates tried to improve things, they didn’t always address my concerns fully. Overall, the whole process felt draining, and I’m not sure the setup is suitable for someone who wants to navigate it without quite a bit of external assistance.