Training session on the dialer was clear but overall process fuzzy
The training emphasized the dialer tool well; I remember a specific live demo where I could see how calls automated from the database were handled, which boosted my confidence. That moment stood out as a clear success in the onboarding. However, beyond that session, the rest of the modules felt less structured and didn’t fully prepare me for all the steps, especially linking the database and ensuring correct call routing. I sometimes felt unsure about what to do next or whether I had missed something in the automatic updates that changed the interface. By the end, I was moderately confident but not fully assured that I was using the software’s full capabilities. It was a mixed feeling—one part good clarity, one part ambiguity—but on balance, I managed to make progress without major issues.