Training sequence lacked clarity on key steps
Reflecting on the onboarding and training, I felt the steps were not arranged in a sensible order which negatively impacted my initial understanding. The program began with complex tools like the database feature before ensuring familiarity with basic call dialer usage, which I think should have been prioritized to build foundational skills. This disordered approach caused me to struggle early on, making me feel unprepared rather than confident. While some modules included helpful details, the flow lacked coherence, forcing me to revisit earlier content repeatedly to connect dots. On the plus side, the session on automatic software updates was clear and well-timed, giving me some relief. However, the haphazard sequencing overshadowed this and overall left me frustrated, as by the time I was comfortable with basics, the training had moved on to advanced topics. With improved structuring, I believe the onboarding would have been far more effective for users trying to get up and running.