Training sequence issue despite clear invoicing process
One particular aspect of the training that stood out was the odd order in which some steps were presented. While the initial parts of onboarding, like sign-up and payment, were straightforward and went smoothly, I found that the progression into using the calling tools and dialer felt out of sync. For example, I had to jump into database management before I fully understood the dialer basics, which made the early stages confusing. Although the invoicing process was communicated well and executed without problems, the lack of a logical sequence in training hampered my ability to get comfortable quickly. I appreciated that automatic updates kept the system current but often felt that having a more sensible flow in training steps would have saved me time and frustration. The telephonic support was decent but could not fully compensate for the confusion that the onboarding order caused. This one misplaced training step really stood out negatively to me.