Training seemed thorough but lacked ongoing interactive support
Initially, the setup process was fairly streamlined and the training modules provided a solid foundation for understanding the software’s core capabilities. What stood out was that most of the setup, including the dialer configuration and database integration, seemed like a one-off effort, which meant once I passed the onboarding phase, I didn’t require much ongoing instruction. However, I did find a certain gap relating to continuous learning or updates on evolving features. There wasn't a clear, structured channel for ongoing educational content or live interactive workshops that could help users adapt to new updates or troubleshoot more advanced issues as they arise in real time. The initial training was adequate and well-designed, but a more proactive approach in guiding users through the software's evolution over time would have been beneficial. Also, the onboarding flow relied quite heavily on self-driven exploration after the basic setup was complete, which might leave some users wanting more support. I appreciate that telephonic support was available for troubleshooting, but dedicated continuous training would enhance user confidence practically. In summary, great for quick starts but could improve in keeping users engaged with ongoing learning and continuous skill building.