Training seemed fine but not quite as expected
I went into the WFHI training hoping it would be more straightforward in building my confidence for using their platform effectively. The onboarding process itself was clear, and the sessions took me through the main features, especially the dialer and database tools, which looked quite promising. By the end of the scheduled training, I felt I had enough knowledge to get started, but there were moments when the explanations felt a bit rushed or too technical without enough practical examples. This left me slightly unsure about handling some of the more advanced workflow features. Also, the automatic updates that were mentioned during onboarding arrived somewhat unexpectedly, impacting the interface layout briefly, which caused minor confusion. Telephonic support was reachable, though I didn’t need to use it extensively. Overall, I would say my confidence has grown somewhat but not as much as I initially expected. It’s a decent beginning, but I anticipate needing to figure out some details on my own as I continue to use the system.