Training search failed; couldn't find what I needed
The onboarding and training experience was really disappointing because I couldn’t easily find the specific training module I needed. I was trying to get up to speed quickly but ended up wasting time searching through fragmented training content. There wasn’t a clear way to jump straight to the topics about using the dialer or managing the calling database. The interface also didn’t help much—search features were clunky and ineffective. While I did manage to complete some general sections, the parts I really wanted were buried or missing. This made the whole onboarding process frustrating and slowed me down. On the upside, at least the telephonic support was available, but even they couldn’t point me quickly to the material I wanted. So overall, it was a bad start. The lack of accessible training meant I couldn't fully utilize the software early on, and that’s a big letdown for anyone needing to get going fast.