Training se toh disappointment hi mila
Maine WFHI ka training aur onboarding try kiya, par mujhe lagta hai sab kuch khud hi samajhna pada. Jab main sign up kar rahi thi, onboarding video thoda confusing tha aur koi clear step-by-step guide nahi tha. Thoda basic samajh kar aage badhi, par jab calling tools set karne aaye toh kaafi dikkat hui. Dialer ko samajhne mein mujhe bahut time laga, koi live help available nahi thi turant. Database feature use karne ki training kaafi incomplete lagi, matlab mujhe lag raha tha ki jitna promise kiya gaya tha, woh sab available nahi tha training mein. Updates automatic aate hain lekin unka proper overview nahi milta, isliye pata hi nahi chalta ki naye features aa gaye hain ya nahi. Telephonic support ko kabhi kabhi milti thi, par jab bhi zarurat padti thi toh support staff se baat karna mushkil hota tha. Payment aur invoicing ka process thoda complicated tha, thodi confusion hui invoices samajhne mein. Overall, mujhe lagta hai main training ke bina hi thoda trial-error method se hi sab samajh payi hoon. Yeh software aur training aise nahi hona chahiye jisme customer ko itna extra effort lagna pade. Main toh kahungi ki agar aapko koi doosra option mile toh wo zyada better rahega, yahan aapko baar baar problem solve karni padhti hai apne aap. Main definitely wahan se frustrated ho gayi thi, aur mera kaam bhi ruk gaya tha is wajah se.